Tracking service downtime for a resource

You can add, edit, or remove instances of downtime to a resource's record on the Issues tab. Use this feature to keep track of upcoming downtime or report unexpected instances of downtime. For example, if you know that there will be downtime for a resource you can report the downtime in advance so that your library staff have notice for the outage. You can also report unexpected instances of downtime so that your library staff can stay informed.

To track service downtime for a resource

1. From a resource's Details page, select the Issues tab.

2. Do any of the following:

   • Click View Current/Upcoming Downtime.
   • Click View Archived Downtime.
   • Click Report New Downtime, then complete the fields as necessary.

   

   Note: For more information about each of these fields, see Fields: Tracking service downtime for a resource.

3. For new instances of downtime, click Submit when you are finished making changes.