Fields: Tracking service downtime for a resource

You can add, edit, or remove instances of downtime to a resource's record on the Issues tab. Use this feature to keep track of upcoming downtime or report unexpected instances of downtime. For example, if you know that there will be downtime for a resource you can report the downtime in advance so that your library staff have notice for the outage. You can also report unexpected instances of downtime so that your library staff can stay informed.

Downtime Start

Specifies the time that the downtime began or will begin.

Downtime Resolution

Specifies the time that the downtime finished or will be finished.

Problem Type

Specifies whether the downtime was expected or unexpected.

Note

Lets you add notes to provide additional details about the downtime.